delivery and returns

DELIVERY

Orders are despatched once a week during the summer months (Tuesdays), and twice a week during the rest of the year.

We use Royal Mail to send all orders, both to the UK and internationally. Please see below for postage options and details.

Lost or damaged items

We do not offer compensation in the form of a refund or replacement unless compensation is offered by Royal Mail. Compensation amounts vary between postage options – see below for details.

For any queries, please email books@charlesdowding.co.uk

RETURNS

We offer free returns for any incorrect items sent, or for duplicate orders (ie original orders that arrive after replacements have been sent).

Please email books@charlesdowding.co.uk  if you wish to return an item.

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POSTAGE OPTIONS  – UK

Royal Mail 1st class

• Delivery aim: next working day
• Online delivery confirmation with GPS
• No compensation

Royal Mail 2nd class

• Delivery aim: 2–3 working days
• Online delivery confirmation with GPS
• No compensation

Royal Mail Tracked 24

• Delivery aim: next working day
• Tracked to delivery point
• Photo on delivery
• SMS or email notifications to recipient
• Change delivery options before delivery is attempted
• Sunday parcel deliveries
• Compensation cover up to £150

Royal Mail Tracked 48

• Delivery aim: 2–3 working days
• Tracked to delivery point
• Photo on delivery
• SMS or email notifications to recipient
• Change delivery options before delivery is attempted
• Compensation cover up to £150

POSTAGE OPTIONS  – INTERNATIONAL

International Economy

• Delivery aims: Western Europe, up to 2 weeks / Eastern Europe, up to 5 weeks / North America, up to 6 weeks / South America, Africa and Asia, up to 8 weeks / Australia, up to 12 weeks
• Compensation cover up to £20

International Standard

• Delivery aims: Europe, 3–5 working days / Worldwide, 6–7 working days
• Compensation cover up to £20

International Tracked and Signed

• Delivery aims: Europe, 3–5 working days / Worldwide, 5–7 working days
• Fully tracked to delivery point
• Signature on delivery (a copy of the signature is not provided and it’s not available to view online)
• Online delivery confirmation
• Compensation cover up to £50

International Tracked

• Delivery aims: Europe, 3–5 working days / Worldwide, 5–7 working days
• Fully tracked to delivery point
• Online delivery confirmation
• Compensation cover up to £50

International Signed

• Delivery aims: Europe, 3–5 working days / Worldwide, 5–7 working days
• Signature on delivery (a copy of the signature is not provided and it’s not available to view online)
• Items tracked until they leave the UK
• Compensation cover up to £50